We welcome feedback from women, family/whanau and visitors on any aspect of our services. Of course we appreciate receiving compliments, but it is also important to hear any concerns or complaints you may have.
We work hard to ensure you have a satisfactory experience, but if your expectations are not met we appreciate the opportunity to both put things right, and take steps to improve any system or activity which has not performed satisfactorily.
If you have any concerns we encourage you to speak first with the staff members dealing directly with you and/or the manager of the ward or unit.
In New Zealand, by law, you have rights to:
- professional care from skilled staff
- be treated with respect, including respect for your culture, values, beliefs, customs, privacy and confidentiality
- know how your information is stored and used, and who it will be shared with
- view any information held about you and to correct it if necessary
- know about the services that your midwife or specialist doctor provides
- have everything you need to know carefully explained, and be able to ask any questions you need so that you can make informed decisions about all the care for you and your baby
- refuse any care offered to you (and to change your mind at any time)
- have someone with you for support
- complain about the treatment you receive.
If you have any questions or concerns about your health care, the information you are asked for or your privacy, you should talk to your midwife or specialist doctor.
If your concern is more about the hospital or birthing centre or someone else involved with your care, you may like to ask your midwife or specialist doctor for help about how to complain. You can also ask to speak to the manager of the hospital.
If this does not deal with your concern, or if you wish to make a complaint, please contact us as below.
If you’re still unsure about or unhappy with your care: